Refund and Returns Policy

Overview

If you received a damaged, defective or incorrect  item from shopinarmenia.com  you can  request for a replacement through us and we will connect you  with our members according to their return policy.

Please note that there are exceptions in the return policy of the producers you can find below: for example, food and drinks, cannot be returned for a refund nor they can be exchanged. The return or replacement of the purchased product shall be carried out in the manner prescribed by Article 517 of the Civil Code of the Republic of Armenia.

The Producer exchanges or returns only the products in proper state of condition. The shipping costs are not refunded moreover, costs, related to the delivery of the product(s) to the Producer’s location for the purpose of returning or replacing, should be carried out by the Customer.

Please note that returned products must be unworn, in the original packaging, with the safety seals not damaged and the original labels retained. If the returned items do not meet these requirements, your return will not be eligible for a refund or exchange.
To return a purchased item, follow the steps below:
1. Contact us within 24 hours once you receive the order.

2. Make sure the items you’re returning do not have any visible signs of use or damage and have the original tags on.
   3. Package the products into their original packaging.
   4. Put the products into shipment packaging and label it.
   5. Bring your package to the designated pick-up point.

   We will connect you with the corresponding producer within the next 30 days after receiving your email.

Need help?

Contact us at [email protected] for questions related to refunds and returns.